TERMS & PRIVACY

Effective date: 01 March 2026
Last updated: 27 March 2026

These Terms & Privacy explain how Hi Amira works, what you can expect from the service, and the rules that apply when you use it. By creating an account or using Hi Amira, you agree to these terms.

If you do not agree, please do not use the service.

1) Who we are

Hi Amira is operated by Hi Amira (“Hi Amira”, “we”, “us”, “our”).

Contact: support@hiamira.com
Website: https://hiamira.com
Address: Hi Amira, 66 Paul Street, London, EC2A 4NA

2) The service

Hi Amira provides tools to:

• Read text aloud (text-to-speech)

• Translate text and/or generate spoken output

• Provide voice options, speeds, and related controls

• Offer Free and Paid subscription plans with usage limits (“minutes/seconds”)

Features may evolve over time. Some features shown on the pricing page may be marked Coming soon.

3) Accounts and eligibility

• You must provide accurate information and keep it up to date.

• You are responsible for keeping your login details secure.

• You must be at least 13 years old (or the minimum age required in your country). If you are under 18, a parent/guardian must approve your use.

We may suspend or terminate accounts for misuse or breach of these terms.

4) Plans, minutes, and billing cycles

4.1 Usage limits

Each plan includes a monthly allowance of usage (“Google minutes” and “Premium minutes”). Your remaining allowances are shown in your account.

• Allowances reset each billing cycle.

• Unused included minutes do not roll over unless explicitly stated.

4.2 Free plan

The Free plan provides a limited allowance each billing cycle. When you run out, you must wait for your next reset or upgrade to continue.

4.3 Paid plans

Paid plans unlock additional features and higher allowances as shown on the pricing page. Paid plan allowances reset each billing cycle.

4.4 Add-on Premium Minutes (important)

Add-on Premium Minutes are available on paid plans only. If your subscription is inactive (cancelled/expired/payment failed), add-on minutes are paused until you reactivate. Add-on minutes may roll over while your paid subscription remains active (as shown on the pricing page).

4.5 Auto-renewal

Paid subscriptions renew automatically at the end of each billing period unless cancelled before renewal. By subscribing, you authorise recurring payments in line with your selected plan until cancellation.

5) Smart Reader AI

• Smart Reader uses monthly action limits by plan

• answer read-aloud uses the user’s Google TTS minutes

• Smart Reader access is paid-plan only

• unused Smart Reader actions do not roll over

• Smart Reader outputs are AI-generated and users should review important information before relying on it

6) Upgrades, downgrades, cancellations

6.1 Upgrades

• Upgrades may take effect immediately (or as shown during checkout).

• Your plan and allowances will update according to the new plan rules.

6.2 Downgrades

• Downgrades take effect at the end of the current billing cycle (no mid-cycle proration), unless stated otherwise.

• You keep access to your current paid plan benefits until the cycle ends.

6.3 Cancellations

• You can cancel at any time via the billing portal (where available).

• Cancellation takes effect at the end of the current billing cycle unless stated otherwise.

6.4 Refunds, proration and digital services

Unless required by applicable law, we do not offer refunds or proration for partial months, unused minutes, add-ons, or downgrade differences.

If you purchase a paid digital service and ask for access to begin immediately, you agree that the service may start straight away. Where applicable law permits, you acknowledge that you may lose any statutory cancellation right once digital content or digital services have begun.

7) Payment failure

If your payment fails (e.g., expired card), your subscription may become inactive. When inactive:

• You may lose access to paid features

• Your plan may revert to Free or be limited

• Add-on Premium Minutes are paused until you reactivate

• Your usage allowances may stop updating until payment is resolved

8) Acceptable use (what you can’t do)

You agree not to:

• Break the law using Hi Amira

• Abuse, harass, or harm others

• Try to bypass usage limits, metering, paywalls, or security

• Reverse engineer or scrape the service

• Upload or input content you don’t have rights to use

• Use Hi Amira to create illegal, harmful, or deceptive content

We may limit or suspend accounts that violate these rules.

9) Your content and rights

You retain ownership of the text/content you input. You grant Hi Amira a limited right to process your content to provide the service (e.g., generate audio output).

You are responsible for ensuring you have the rights/permissions to use any content you input (books, articles, copyrighted material, etc.).

10) Service availability and changes

We aim to keep Hi Amira available, but we do not guarantee uninterrupted access. We may:

• Update features

• Modify limits

• Improve voice models/providers

• Perform maintenance

If changes materially reduce your paid plan, we’ll try to provide notice where practical.

11) Third-party services

Hi Amira may use third-party providers (e.g., text-to-speech/voice services, payment processors). Their systems may affect availability or performance.

Payments are processed via Stripe (or your payment provider). We do not store full card details.

12) Disclaimers

Hi Amira is provided “as is” and “as available”. We do not guarantee:

• Perfect accuracy of translations

• Perfect pronunciation or voice output

• That output is error-free or suitable for every purpose

Hi Amira is not a substitute for professional advice (medical, legal, financial, etc.).

13) Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses (lost profits, loss of data, etc.)

• Our total liability for claims related to the service is limited to the amount you paid us in the previous 3 months, or £50 if you are on the Free plan (whichever is higher), unless the law requires otherwise.

Nothing excludes liability that cannot be excluded by law (e.g., fraud).

14) Termination

You may stop using Hi Amira at any time. We may suspend or terminate access if you breach these terms or misuse the service.

15) Governing law

These terms are governed by the laws of England & Wales (unless your local consumer laws require otherwise). Courts in England & Wales will have jurisdiction.

PRIVACY

16) What we collect

We may collect:

• Account details (email, name)

• Plan and entitlement data (allowances, billing cycle dates)

• Usage and technical data (to run the service, prevent abuse, debug issues)

• Contact form submissions

We do not intentionally collect special category data. Please avoid inputting sensitive personal data unless necessary.

17) How we use your data

We use data to:

• Provide the service (auth, entitlements, usage)

• Process payments and manage subscriptions

• Provide support and respond to requests

• Improve reliability and user experience

• Prevent fraud and abuse

18) Legal bases (UK/EU)

We process data under:

• Contract (to provide the service)

• Legitimate interests (security, analytics, improvement)

• Consent (where required for marketing/cookies)

• Legal obligation (where required)

19) Sharing

We share data only where needed to operate the service, including with:

• Hosting and database providers (e.g., Supabase)

• Voice/TTS and translation providers (to process text into audio or translated output)

• Payment providers (for example, Stripe)

• Analytics, monitoring, and support tools where used

We do not sell personal data.

20) Data retention

We keep data only as long as needed for:

• The service

• Legal/accounting requirements

• Resolving disputes

You may request deletion where applicable.

21) Your rights

Depending on your location, you may have rights to:

• Access your data

• Correct your data

• Delete your data

• Object to processing

• Data portability

To exercise your rights, contact us at: support@hiamira.com

You can also use our Support Center Click here.

If you are in the UK and are unhappy with how we handle your personal data, you may also complain to the Information Commissioner’s Office (ICO).

22) Cookies

Hi Amira uses essential cookies for login/session management. We may also use analytics cookies (optional). Where required, we will request consent.

23) Contact

Questions about these Terms & Privacy:
Email: support@hiamira.com

Website: https://hiamira.com
Address: Hi Amira, 66 Paul Street, London, EC2A 4NA