TERMS & PRIVACY

Effective date: 01 March 2026
Last updated: 12 October 2026

These Terms & Privacy explain how Hi Amira works, what you can expect from the service, and the rules that apply when you use it. By creating an account or using Hi Amira, you agree to these terms.

If you do not agree, please do not use the service.

1) Who we are

Hi Amira is operated by Hi Amira (“Hi Amira”, “we”, “us”, “our”).

Contact: support@hiamira.com
Website: https://hiamira.com
Address: Hi Amira Ltd, 66 Paul Street, London, EC2A 4NA

2) The service

Hi Amira provides multilingual AI tools designed to help users translate, read, simplify, explain and understand text and documents.

Depending on your plan, the service may include:

• Translator AI — translate text and listen to supported spoken output;

• Smart Reader AI — simplify, explain, summarise or answer questions about text;

• Document AI — upload supported PDFs, JPG or PNG photos, review and correct recognised text, save a searchable PDF, or use Summarise, Explain, Simplify and Ask;

• Amira Avatar — listen to supported AI-generated results through a visual avatar playback experience;

• Google and Premium voice options, subject to language availability, plan access and usage allowances.

Access to features, usage allowances and limits depends on the plan you are using. Current plan features and limits are shown on the Pricing page.

Hi Amira may improve, update or replace features over time. We will not advertise unfinished features as available for use until they are live.

3) Accounts and eligibility

• You must provide accurate information and keep it up to date.

• You are responsible for keeping your login details secure.

• You must be at least 13 years old (or the minimum age required in your country). If you are under 18, a parent/guardian must approve your use.

We may suspend or terminate accounts for misuse or breach of these terms.

4) Plans, usage allowances and billing cycles

4.1 Usage allowances

Hi Amira plans may include different types of usage allowances, including:

• Google TTS voice usage;

• Premium voice usage;

• Smart Reader AI actions;

• Document AI actions.

The features and allowances available to you depend on your current plan. Your remaining allowances may be shown within your account or within the relevant Hi Amira tool.

Included monthly allowances normally reset at the beginning of each new billing cycle or usage cycle.

Unless explicitly stated otherwise, unused included monthly allowances do not roll over to the next cycle.

4.2 Free plan

The Free plan provides access to the features and usage allowances shown on the current Pricing page.

Free-plan users may be subject to lower usage limits and may need to wait for their next allowance reset or upgrade to a paid plan when an allowance is exhausted.

4.3 Paid plans

Paid plans provide access to additional features and higher usage allowances according to the selected plan.

Access to Smart Reader AI, Document AI, Amira Avatar and other paid features depends on the user’s current active plan.

Included paid-plan allowances reset according to the applicable billing cycle or usage cycle.

4.4 Add-on Premium Minutes

Add-on Premium Minutes are available only to users with an eligible active paid subscription.

Where stated on the Pricing page, unused add-on Premium Minutes may roll over while the relevant paid subscription remains active.

If the paid subscription becomes inactive because of cancellation, expiry or payment failure, access to unused add-on Premium Minutes may be paused until an eligible paid subscription is reactivated.

4.5 Auto-renewal

Paid subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date.

By subscribing, you authorise recurring payments for your selected plan until the subscription is cancelled.

Current plan features, prices and allowances are shown on the Pricing page and may be updated from time to time.

5) Smart Reader AI

• Smart Reader AI is available on eligible paid plans and is subject to monthly action limits based on the user’s plan.

• Smart Reader AI may simplify, explain, summarise or answer questions about text provided by the user.

• Read-aloud playback normally uses the user’s available Google TTS allowance. Certain supported languages or voice options may instead use Premium voice minutes, as indicated within the service.

• Unused included Smart Reader actions do not roll over unless explicitly stated otherwise.

• Smart Reader outputs are AI-generated and may contain errors or omissions. Users should review important information before relying on it.

6) Document AI

• Document AI is available on eligible paid plans and uses the existing Document AI action balance.

• You may upload a supported PDF, JPG or PNG file of up to 20 MB. Document AI processes up to the first 30 source PDF pages and up to 30,000 extracted characters. A photo is one source page and must not exceed 16 megapixels. Content beyond the processing limits may be omitted.

• Uploading a PDF with readable selectable text does not use an action merely for extraction. If a photo or PDF needs scanned-page reading, the upload uses three Document AI actions on an eligible personal plan. This is a charge for the upload, including scanned pages processed within the limits above, not a charge per page. The charge is taken when scan processing begins. Asking another question about already extracted text does not trigger another scan charge.

• Each successful Summarise, Explain, Simplify or Ask answer uses one further Document AI action. Read-aloud playback uses the applicable voice allowance. Unused included Document AI actions do not roll over unless explicitly stated otherwise.

• You can review and correct recognised text before saving or using an AI action. Correcting text, saving a PDF and downloading it again do not use additional Document AI actions or repeat OCR. The searchable PDF keeps the original page appearance; corrections update searchable text and AI input, not visible photographed wording. Export may include only the pages and text within the processing limits.

• Scanned and handwritten text may be incomplete or inaccurate, including names, numbers, tables, crossed-out text and formatting. Check important details against the original document. Document AI and its AI-generated answers are not a substitute for professional advice.

• A scan charge is normally retained if you cancel after processing starts or only part of a document can be read. If processing fails or you believe a charge is incorrect, contact support@hiamira.com for review. This does not affect your statutory rights.

• Organisation scan-upload charges and included allowances are specified in the applicable written pilot or licence agreement.

7) Upgrades, downgrades, cancellations

7.1 Upgrades

• Upgrades may take effect immediately (or as shown during checkout).

• Your plan and allowances will update according to the new plan rules.

7.2 Downgrades

• Downgrades take effect at the end of the current billing cycle (no mid-cycle proration), unless stated otherwise.

• You keep access to your current paid plan benefits until the cycle ends.

7.3 Cancellations

• You can cancel at any time via the billing portal (where available).

• Cancellation takes effect at the end of the current billing cycle unless stated otherwise.

7.4 Refunds, proration and statutory rightsExcept where required by applicable law or expressly stated otherwise, Hi Amira does not normally provide refunds or credits for:

• partially used billing periods;

• unused included usage allowances;

• unused Smart Reader or Document AI actions;

• unused add-on allowances;

• differences arising from a downgrade.

This does not affect any statutory rights you may have under applicable consumer law.

Where a consumer has a legal right to cancel a purchase or subscription, that right will apply in accordance with applicable law.

If you ask for a service to begin during a statutory cancellation period, you may be required, where permitted by law, to pay for the service already provided before cancellation.

Different rules may apply to digital content or services supplied immediately with your express consent. Any applicable information or consent relating to immediate supply will be provided during the purchase process where required.

Nothing in these Terms limits any right to a refund, repair, repeat performance, price reduction or other remedy that cannot legally be excluded.

8) Payment failure

If your payment fails (e.g., expired card), your subscription may become inactive. When inactive:

• You may lose access to paid features

• Your plan may revert to Free or be limited

• Add-on Premium Minutes are paused until you reactivate

• Your usage allowances may stop updating until payment is resolved

9) Acceptable use (what you can’t do)

You agree not to:

• Break the law using Hi Amira

• Abuse, harass, or harm others

• Try to bypass usage limits, metering, paywalls, or security

• Reverse engineer or scrape the service

• Upload or input content you don’t have rights to use

• Use Hi Amira to create illegal, harmful, or deceptive content

We may limit or suspend accounts that violate these rules.

10) Your content and rights

You retain any rights you hold in the text, documents and other content you submit to Hi Amira.

You give Hi Amira a limited permission to process that content only as reasonably necessary to provide the service you request, including translation, text extraction, AI analysis, summarisation, explanation, simplification, question answering and supported voice or Avatar playback.

You are responsible for ensuring that you have the necessary rights, permissions or other lawful basis to upload or submit content to Hi Amira.

Hi Amira does not claim ownership of the content you upload or submit.

Content may be processed by third-party service providers where necessary to provide the requested feature, as further explained in the Privacy section.

11) Service availability and changes

We aim to keep Hi Amira available, but we do not guarantee uninterrupted access. We may:

• Update features

• Modify limits

• Improve voice models/providers

• Perform maintenance

If changes materially reduce your paid plan, we’ll try to provide notice where practical.

12) Third-party services

Hi Amira uses third-party service providers where necessary to operate and provide the service. These may include:

• hosting, database and authentication providers;

• AI and language-model providers used to process text and generate requested outputs;

• text-to-speech and voice providers used to generate audio;

• payment processors;

• analytics, monitoring and support services.

The specific provider used may depend on the feature, language or voice option selected.

Third-party services may affect the availability, performance or processing time of certain Hi Amira features.

Payments are processed by Stripe or another payment provider made available through the service. Hi Amira does not store users’ full payment-card details.

More information about how personal data and user content may be processed by service providers is provided in the Privacy section.

13) Disclaimers

Hi Amira uses artificial intelligence, language-processing and text-to-speech technologies. Outputs may contain errors, omissions, mistranslations, misunderstandings or inaccurate pronunciation.

We do not guarantee that:

• translations, summaries, explanations or answers will always be complete or accurate;

• AI-generated outputs will be suitable for every purpose;

• voice or Avatar playback will always be perfectly synchronised or pronounced;

• the service will identify every relevant point in a document.

Hi Amira is designed to support understanding and communication. It is not a substitute for professional legal, medical, financial or other specialist advice.

Users should review important information and, where appropriate, seek advice from a qualified professional before making significant decisions based on an AI-generated output.

Document AI is designed to work from the content provided or extracted from a user’s document, but AI-generated outputs may still contain errors or unsupported conclusions.

Hi Amira is provided on an “as is” and “as available” basis, subject to any rights or guarantees that cannot legally be excluded.

14) Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses (lost profits, loss of data, etc.)

• Our total liability for claims related to the service is limited to the amount you paid us in the previous 3 months, or £50 if you are on the Free plan (whichever is higher), unless the law requires otherwise.

Nothing excludes liability that cannot be excluded by law (e.g., fraud).

15) Termination

You may stop using Hi Amira at any time. We may suspend or terminate access if you breach these terms or misuse the service.

16) Governing law

These terms are governed by the laws of England & Wales (unless your local consumer laws require otherwise). Courts in England & Wales will have jurisdiction.

PRIVACY

17) What we collect

Depending on how you use Hi Amira, we may collect and process:

• Account information, such as your name, email address and account identifiers;

• Subscription and entitlement information, such as your plan, billing-cycle dates, usage allowances, action balances and add-on balances;

• Content you provide to the service, such as text, questions, PDF documents and supported document photos submitted for translation, reading, Smart Reader or Document AI features;

• Usage information, such as which Hi Amira features are used, action usage, voice usage and technical events needed to operate and secure the service;

• Technical information, such as device, browser, IP address, session information and diagnostic or error data;

• Payment and transaction information provided by payment processors, such as subscription status, payment status and transaction references. Hi Amira does not store full payment-card details;

• Communications, such as support requests, contact-form submissions, business enquiries and other messages you send to us;

• Cookie and analytics information, where permitted by your choices and applicable law.

Hi Amira does not intentionally require users to provide special category personal data. Users should avoid uploading highly sensitive personal information unless it is necessary and appropriate for their use of the service.

18) How we use your data

We use personal data where necessary to:

• create and manage user accounts;

• provide Translator AI, Smart Reader AI, Document AI, voice playback and Amira Avatar features;

• process text, documents and questions submitted by users in order to generate the requested outputs;

• manage plans, usage allowances, subscriptions, payments and add-ons;

• provide customer support and respond to business, partnership or privacy enquiries;

• maintain the security, reliability and performance of the service;

• detect, investigate and prevent fraud, abuse, misuse and technical problems;

• understand how the service is used and improve the user experience, where permitted by applicable law and the user’s cookie or consent choices;

• comply with legal, regulatory, tax and accounting obligations.

We do not use personal data for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

19) Legal bases for processing

Where UK or EU data-protection law applies, we rely on one or more of the following legal bases:

• Contract — where processing is necessary to create and manage your account, provide the Hi Amira service, process your requested AI or voice functions, manage subscriptions, payments, entitlements and support;

• Legitimate interests — where necessary for service security, fraud prevention, abuse detection, troubleshooting, reliability, limited service analytics and business administration, provided those interests are not overridden by your rights and interests;

• Consent — where required for optional cookies, analytics, marketing or other processing that depends on your choice;

• Legal obligation — where processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements.

The legal basis used depends on the specific processing activity and the circumstances in which your data is used.

20) Sharing

We share personal data and user content only where reasonably necessary to operate, secure and provide Hi Amira.

Depending on the feature used, this may include sharing relevant data with:

• hosting, database and authentication providers;

• AI and language-model providers used to process text, documents and questions and generate requested outputs;

• text-to-speech and voice providers used to generate audio;

• payment providers used to process subscriptions and transactions;

• analytics, monitoring, security and support providers, where permitted by applicable law and user choices.

We aim to share only the information necessary for the specific service or function being provided.

We may also disclose information where required by law, regulation, court order or a valid request from a competent authority.

We do not sell personal data.

21) Data retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, maintaining account and subscription records, meeting legal or accounting obligations, preventing fraud and abuse, resolving disputes and responding to support requests.

Retention periods may vary depending on the type of information and the reason it is processed. When deciding how long to keep data, we consider:

• whether the information is still needed to provide the service or maintain an active account;

• legal, tax, accounting and regulatory requirements;

• security, fraud-prevention and dispute-resolution needs;

• whether a user has requested deletion;

• whether the information can be securely deleted or anonymised.

Where personal data is no longer needed, we will delete or anonymise it where reasonably possible, unless we are required or permitted by law to retain it.

Users may request deletion of their personal data where applicable by contacting support@hiamira.com.

22) Your rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

• access the personal data we hold about you;

• ask us to correct inaccurate or incomplete data;

• ask us to delete your personal data in certain circumstances;

• restrict how we use your data in certain circumstances;

• object to certain types of processing;

• receive certain personal data in a portable format;

• withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact us at support@hiamira.com

You may also use our Support Center where available.

If you are in the UK and are unhappy with how we handle your personal data, you may complain to the Information Commissioner’s Office (ICO).

23) Cookies

Hi Amira uses cookies and similar technologies to operate the website and, where permitted, to understand how the service is used.

These may include:

• Essential technologies needed for functions such as login, authentication, security, session management and remembering privacy choices;

• Analytics and performance technologies used to understand website usage, diagnose problems and improve the service;

• Advertising or measurement technologies, where used, to measure the effectiveness of campaigns or understand how visitors reached Hi Amira.

Where consent is required, optional technologies will not be used until you have made a choice through the cookie-consent tool.

You can accept, decline or manage optional cookies and similar technologies through the consent controls provided on the website. You can also change your preferences later where that option is available.

Essential technologies may still be used where they are necessary to provide the service, maintain security or remember your privacy choices.

More detailed information about the technologies used and their purposes is available through the cookie-consent settings on the website.

24) Contact

Questions about these Terms & Privacy:
Email: support@hiamira.com

Website: https://hiamira.com
Address: Hi Amira, 66 Paul Street, London, EC2A 4NA